TPP: Aurenz AlwinPro (kb4648)
Le informazioni contenute nel presente articolo riguardano i seguenti prodotti:
- SwyxWare 2015
- Aurenz AlwinPro
Within the Swyx Technology Partner Programme (TPP) the Accounting software AlwinPro from Aurenz was successfully tested against a SwyxWare 2015 and reaches therefore the level certified.
AlwinPro records full telephone costs and assigns these to employees, departments and locations. Additionally, it is possible to distinguish official calls from private calls, as well as the possibility to record telephone costs from project related calls. AlwinPro analyses the call detail records (CDRs) on a file base that are supplied by the SwyxWare.
The tests with AlwinPro were performed with a TwoInOne installation from Aurenz.
In the 'Call Detail Records' tab of the SwyxWare properties, the recording of the call details must be configured. The option 'Call Detail Records into Text File' must be selected. In the field 'External numbers', the option 'Store complete number' must be selected.
If AlwinPro will be installed on a different server, the folder which contains the CDR file, must be shared for read access. It must be considered to maintain possible existing shares.
Distinction between external official and private call is based on the public line access prefix. In the tab 'Codes and Prefixes' of the Location proerties, the different public line access prefixes for official and private calls must be defined.
Installation of AlwinPro
For standard installtions, the default settings from the installation assistant can be accepted. As telephone system 'SwyxWare (ab Release 8)' and as kind of connection 'Scan folder' must be selected. The area code of the default location must be set, as well as the (UNC)-path to the CDR file. Since it is possible that there is more than on CDR file, the actual file name should be specified as cdr*.txt with wildcard. Additional individual settings (area codes from additional locations, trunk names, charging details etc.) must be configured according to the AlwinPro documentation.
- Internal and outbound external calls
- Outbound official and private calls
- Outbound project calls
- Outbound lost calls
- Forwarded calls
- Transferred calls
- FAX calls
- CTI/CTI+ calls
The analysis made by AlwinPro corresponded to the performed scenarios. The costs for an outbound call are always assigned to the user who held the telephone call, even if the call was initiated by another user (forwarding or transfer).
FAX calls are always assigned to the the system user 'FAX', not to the actual user.
The auxiliary call from a CTI+ call is always assigned to the system user 'CTI+', not to the actual user.
Testdate and versions
18/11/2014, AlwinPro V8.3.06 with SwyxWare2015