Would you like to develop tomorrow's corporate communications today? Then strengthen our team as

2nd Level Support Spezialist (m/f)

IN YOUR WORKDAY AS 2ND LEVEL SUPPORT SPECIALIST (M/F) AT SWYX

  • Establish the interface between sales partners and our partners/customers
  • Support our partners and customers around our successful software and hardware products
  • Act as a competent contact person and be responsible for the creation and implementation of problem-solving scenarios in complex environments
  • Replicate error situations in the test lab and document the troubleshooting in a ticket system
  • Meet the Service Levels (SLA) agreed with customers

THIS IS WHAT YOU BRING AS A SUPPORT EMPLOYEE (M/F) TO SWYX

  • Completed training or studies in the field of software development (also career changers are welcome)
  • Ideally, you should already have some initial professional experience in the area of software support and development
  • Very high communication skills, high analytical ability, structured working as well as self-confident and committed appearance
  • Basic understanding of the TCP/IP protocol family including its analysis (Wireshark, Netmon, Linux, Windows, SQL etc.)
  • Ideally experience in the field of telephony (telecommunication systems and their interfaces, such as ISDN, SIP, H. 323)
  • Good command of German and English, spoken and written, knowledge of French is an advantage

ON THIS WE GIVE OUR WORD AS VOIP-MARKET LEADER

  • An open-ended full-time permanent position, an attractive salary, an annual training budget and participation in the company's success in the form of a variable component of income 
  • A responsible and diversified job in an innovative and growing company
  • A pleasant, modern working environment and always responsive supervisors and colleagues
  • A comprehensive feel-good framework including free drinks and fresh fruit, company pension plan and the Swyx health and prevention concept
  • We are conveniently located right next to the A40 & A45 motorways, in a prestigious Technology Park

THAT' S WHAT WE SHOULD TALK ABOUT!

APPLY NOW - with your complete application documents, including your earliest possible starting date and salary expectations.

Swyx Solutions AG
Katharina Hübner
Emil-Figge-Straße 86
44227 Dortmund

If you have any questions, please contact Ms. Hübner at  +49 (231) 4777-123 or jobs(at)swyx.com